Frequently Asked Questions
General
Where does the name ‘Califia Farms’ come from?

Just like our California home, we’re named after the legend of Queen Califia. As an inspiration to our founder, Greg Steltenpohl, the legend of Queen Califia inspires us to protect and nourish our environment and community


Where can I buy Califia? If my store doesn't have it, what can I do?

If you’re looking for our products, please check out https://www.califiafarms.com/where-to-buy to find Califia near you!


If you can’t find Califia Farms in store, we want to hear from you. Please contact our Consumer Care Team at hello@califiafarms.com. You can also ask to speak to a store manager and request that they carry Califia Farms products.


How long do your products stay fresh?

You should drink our products by or before their expiration date, and within 7-10 days of opening them.


Does my product need to be refrigerated before opening?

Our bottled products (plant-based drinks, cold brew coffees, and some seasonal items) are perishable and must always be refrigerated.


However, our products packaged in cartons (Barista Blends, and select coffee products) are shelf stable and can be left unrefrigerated before opening.


Always double check the label instructions. With all of our products, please refrigerate after opening and consume within 7-10 days of opening.


I own a small business, and I’d like to stock Califia Farms. What do I do?

Send us an email at sales@califiafarms.com and let us know the distributors from which you order.


What’s next for Califia? Do you have any plans to expand into new categories?

We’ll continue to innovate and explore ways of introducing more delicious, plant based, dairy-free products. We know that health is a key driver for our category, and we will continue to bring both improved nutrition and taste to continue the growth of plant-based products. We are looking to keep consumers curious about plant-based options.


Help! I still have questions.

Contact us by emailing hello@califiafarms.com or calling 1 (844) 237-4779. Our Consumer Care team is happy to help!


Products
Are your products organic? If not, do you know if your oats were sprayed with glyphosate pre-harvest?

While not organic, all Califia products are 100% plant-based, carrageenan-free, vegan, and made with no artificial ingredients.


Do you have carrageenan in your products?

All Califia Farms products are 100% carrageenan free!


Are your products gluten free?

Although our products are not certified gluten free, we use gluten free oats and our production facility has an allergen management program in place to mitigate the risk of allergen cross-contact with gluten.


What allergens are present at your facilities?

Our PET plastic bottle products are made in facilities that process tree nuts, and our laminated carton products are processed in facilities that also process dairy, tree nuts, and soy. Califia Farms has rigorous Food Safety protocols in place for all of the major allergens that eliminate the risk of cross-contamination at our production facilities.


Califia Farms has a thorough allergen program in place that is properly validated and verified by independent third-party analysis. Equipment is tested following cleaning using methods and procedures that are approved for use in food plants to verify allergen status.


Are your products Kosher?

Although our chilled products are not Kosher, our shelf stable items are still Kosher certified. We recommend trying our Oat Barista Blend or our Original Oat Drink.


Your products say “homogenised.” What does that mean?

Homogenisation is a physical process, where pressure is applied to the beverage to ensure smoothness and to prevent separation. Homogenisation does not affect the nutritional content of the beverage, and as a physical process, it does not introduce any new materials.


Why and how do you pasteurise your products?

Pasteurisation is a very common process in the beverage manufacturing industry, and we pasteurise for food safety reasons. We use flash pasteurisation, meaning that our products are heated up quickly for short periods of time to make sure they are safe for consumption.


What accounts for the sodium content in your products?

The sodium content is mostly derived from the added sea salt. The salt is a flavour potentiator, which gives flavour in our products more of a punch.


What are the "natural flavours" listed on your ingredient list?

Our natural flavours are a proprietary blend of essences, extracts, and other components of natural food materials to provide added enjoyment using safe and natural ingredients. The flavour components that we use are not manufactured in a lab — they are obtained from real food ingredients to impart flavour. At Califia Farms, we are dedicated to the health and safety of our products, but we cannot divulge the components of our proprietary flavour blend because our recipes are… well… proprietary!


What kinds of sweeteners do you use?

In our sweetened products, we use pure cane sugar and/or monk fruit, a natural sweetener. To find out what’s used in a specific product, please check the list of ingredients on the bottle or on the product page on our website.


Is the sugar in your products processed using bone charcoal?

No. The sugar in our products is not processed through bone charcoal.


Sustainability
Is your packaging recyclable?

All of our products are brought to you in recyclable packaging— whether that’s plastic bottles and caps, labels, or cartons. Starting in 2022, all of our packaging in the United States and Canada will display the How2Recycle label, which helps consumers understand how to properly recycle or dispose of empty packaging. For more information on the How2Recyle program, please visit https://how2recycle.info/.


How do you source your ingredients?

At Califia, we pride ourselves in selecting only the highest-quality ingredients from whole food plant sources. We work with a network of suppliers in North America and throughout the world to produce our delicious range of dairy-free plant-based products.


When it comes to the almonds used in our products, most of our almonds come from a grower-owned processor led by a 3rd generation almond-growing family. They use solar powered irrigation systems and technologically progressive irrigation practices and manage their own beehives to ensure that these important pollinators thrive. In 2021, 65-68% of the almonds we purchased came from certified bee friendly farms through Pollinator Partnership.


North American grown oats are used in our oat milks and creamers, while our coconuts are sourced from Indonesia. To achieve the desired roast and flavor profiles in our coffee, we use 100% Arabica coffee beans sourced from South and Central America.


How are you making your manufacturing facility’s energy use cleaner and more efficient?

We have a set a goal to be Zero Waste at the end of 2023 at our Bakersfield, CA facility. During our first full year in the program, we have achieved a 65% landfill diversion rate. We remain committed to maintaining carbon neutrality at our Bakersfield facility. In 2021, we have purchased renewable energy to match 100% of our operational electricity consumption.


We’ve also worked to find innovative ways to reduce our energy use. For example, we use a boiler economizer to consume less gas in our heat generation, and we have installed skylights for natural lighting in the packaging area.


How are you conserving water?

We all know H20 is a precious resource, especially in our home state of California. We work with almond farmers who use efficient, technologically advanced irrigation practices. By using drip irrigation and live weather and soil moisture monitoring, these farmers ensure that the almond trees get the appropriate amount of water they need without waste.


We’ve implemented a water filtration technology at our owned manufacturing facility where 100% of the water used is recycled into the local water table. Additionally, in 2020 we switched from RO water filtration to NANO filtration, which is 16% more efficient –meaning we can use 16% less ground water to get the same amount of clean water.


What other actions has Califia taken to reduce its carbon footprint?

Since 2019, we have made progress in reducing the total amount of plastic used in our bottles as well as increasing the recyclability of our packaging.


We completed a Scope 1, 2, and 3 Greenhouse Gas Emissions Inventory at the beginning of 2022 and are making emissions reduction commitments.


What about bee health and Califia Farms?

The health of the natural world is a priority of ours, and the health of honeybees is critical to our company’s supply chain — without bees, almond trees can’t grow almonds! That’s why we work with our growers to protect the bees; in fact, our largest almond supplier has their own in-house honeybee operation, which protects bee health year-round.


Are you affiliated with any other third-party associations?

We are proud to be founding members of the Plant Based Foods Association, a trade organization formed with the following mission: to ensure a fair and competitive marketplace for businesses selling plant-based foods intended to replace animal products such as meats, dairy, and eggs, by promoting policies and practices that improve conditions in the plant-based foods industry and educating consumers about the benefits of plant-based foods.


We are also members of Plant-Based Foods of Canada, the European Alliance for Plant-Based Foods, and Business for Social Responsibility Califia is a signatory to the United Nations Global Compact.


We’re members of RE100. to build our renewable energy strategy for the future.


Califia Farms Statement Regarding Slavery and Human Trafficking

Our Business


At Califia Farms, we are on a mission to create a future where plants replace dairy, without compromise.


We produce innovative, healthy, and great-tasting plant-based alternatives to dairy, including a wide range of plant-based drinks, creamers, barista products, and brewed-to-blend coffees. We pride ourselves in selecting only the highest-quality ingredients from whole food plant sources.


Califia was an early mover in the plant-based space and today is one of the leading plant-based beverage brands in the U.S. In 2017, to help meet rising international demand, we established on-the-ground operations in the U.K., Australia, and Canada. Through a network of smaller distributorships, we also have a presence in several other countries.


Califia is headquartered in Los Angeles, with main operations located in Bakersfield, California.


Assessing Supply Chain Risk


At Califia Farms, we focus on creating long-term, collaborative relationships with our supplier base, which provide stability and certainty for our operations. Our procurement team works directly with suppliers to ensure a reliable supply of goods and services and is responsible for managing supplier relationships end-to-end. Califia Farms currently sources ingredients, goods, and services from over a hundred suppliers globally.


Our supply chain is complex and effectively assessing and addressing supply chain issues such as slavery, human trafficking, and other human rights concerns is often challenging. To accomplish this, in 2021 we began using an independent third-party tool to conduct a risk analysis of our ingredient and manufacturing supply base with the goal of identifying any suppliers that pose an increased risk. This process is ongoing. If suppliers rated as high-risk are found, we will further engage with that supplier and pursue a third-party audit where risks are most salient or in the absence of information.


Respecting Human Rights


Califia Farms has a Supplier Code of Conduct that aims to protect the human rights of workers in our manufacturing sites and supply chain by:


– Prohibiting forced, bonded, child, or involuntary labor or excessive working hours


– Prohibiting the use of any corporal punishment, physical or psychological abuse, or threats of violence or coercion to secure or keep its employees


– Requiring safe and hygienic working conditions


– Requiring payment of living wages


– Prohibiting restrictions on workers’ freedom of association and


– Prohibiting discrimination


Our Supplier Code of Conduct is based on the Ethical Trade Initiative Base Code, UN Guiding Principles on Business and Human Rights, and the International Labour Organisation (ILO) Declaration on Fundamental Rights and Principles at Work and was first published in December 2021. The Code applies to both Califia Farm’s own manufacturing sites and our direct suppliers. By signing Califia Farm’s Supplier Code of Conduct, our suppliers certify that they and their upstream sub-suppliers are in compliance with the Code.


Training


In 2021, Califia Farms began providing annual human rights training for employees working with suppliers, our entire Senior Leadership team including our Chief Supply Chain Officer, and our Board of Directors. We are in the process of adding this training as a required element for onboarding of all new Califia Farms employees.


Reporting


We encourage anyone who is aware of violations of the law or our Supplier Code of Conduct to notify their management, our Sustainability Steering Committee, or to utilise Califia Farms’ employee hotline at (877) 355-0411 or logging on to www.califiahotline.com.


Governance


This policy has been approved by the Califia Farms’ CEO. The Califia Farms Executive Leadership Team has ultimate accountability for the company’s social and environmental responsibility programs and performance. We also have a Sustainability Steering Committee, which is overseen by our VP of Sustainability and includes our CEO and internal leadership from Supply Chain, HR, and Marketing; the Committee provides oversight of global Responsible Sourcing efforts, including human rights due diligence, collaborates on implementation of our sustainability initiatives and proactively communicates with external stakeholders and monitor trends and best practices in this area. The Committee meets monthly or more frequently if needed.


Plant-Based Drinks
What makes your plant-based drinks so creamy?

Cows don’t own creamy. Our almond drinks use whole blanched almonds that are carefully ground for a rich, velvety taste and texture. Our coconut and coconut-blended drinks use real coconut cream for a delicious, smooth flavour. And our oat drinks are perfectly blended to maintain the naturally velvety texture that oats already have.


Are your plant drinks organic?

While not organic, all Califia Farms products are 100% plant-based, carrageenan-free, gluten-free, vegan, and made with no artificial ingredients.


Can I cook with your plant drinks?

Our plant drinks and barista blends are great for cooking — the best part is that you can use the exact same amount of plant drink in cooking and baking recipes as cow’s milk.


Can I use Califia's plant-based drinks in coffee, or will it curdle?

No, our plant-based drinks will not curdle in coffee. So, feel free to experiment and find your perfect match! We also have a variety of products specifically formulated to pair with coffee, no matter how you like it. Try our Barista Blends that froth & steam beautifully lattes and have become the plant-based drink of choice at many of the nation’s top coffee shops.


Can I freeze the plant-based drinks?

All our labels say “do not freeze” because the product will change texture once it is frozen; even if you try to re-liquefy the product, it will no longer have the same texture and it will not be enjoyable. That’s why we do not recommend freezing our product. Please let us know if you have any other questions.


Do your plant-based drinks have calcium? And is it added?

Our plant-based drinks have 40% more calcium than cow’s milk, and yes, we do add calcium (as do many breakfast favourites, such as orange juice and other milk-substitute products, because calcium is good for you!). Calcium is an essential mineral — it is needed by the body for healthy bones, muscles, nervous system and for a healthy heart. We add extra calcium to our plant-based drinks by adding calcium carbonate, a plant-based and commonly used source of calcium fortification.


What type of oats are used in your oat drinks?

Our oat drinks are made with oats grown in Northern Europe.


Coffee
What is cold brew coffee?

Cold brew coffee is typically brewed at lower temperatures than those used for traditional brewing methods. By using less heat, our cold brew coffee retains more of the desirable flavour notes that are often lost when coffee is brewed with more heat. The result is a more full-bodied, aromatic coffee with brighter acidity.


What kind of coffee do you use in your Califia Farms Cold Brew?

To achieve our desired roast and flavour profiles, we use 100% Arabica coffee beans sourced from South and Central America.


How much caffeine is in your cold brew?

Caffeine levels in hot coffee typically range between 70mg to 140mg for a 240ml serving.


Our products have a wide range of caffeine content. Check the packaging for each variety for more information.


I know it’s cold brew, but what happens if I heat it up?

You’re in luck — our cold brew coffees have been formulated so that you can enjoy them cold or hot. Check out Recipes section for some recipe inspo!